Automotive Service Advisor
Royal Automotive Group

Posted August 08, 2019

Employment Type Full-time, Exempt

Compensation Depends upon Skills and Experience

Company Royal Automotive Group

Location All Locations
Tucson, AZ 00000



Royal Automotive Group believes in customer care that says, "You're Family." This is evident in all aspects of the business, and the proof lies in the numerous national awards and superior customer reviews on consumer websites such as and google reviews. Since March 1977, Royal has sold and serviced thousands of vehicles to happy customers who keep coming back to us because they know they were treated like family.

Royal Automotive Group
is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

Royal Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
We recognize and respect the amount of time you are about to invest by applying to this open position. If you complete this job application, you will be kept informed via email status updates (and text messages, if you opt in) throughout the evaluation process.

By continuing with this job application, you will be asked to answer job-specific questions. Please note that the questions contained in this job posting are our sole intellectual property.

Upon receipt of your responses, we will evaluate your submission. If selected for a personal interview, you will receive an email/text with scheduling instructions.

Thank You,
The Hiring Manager

SPECIAL NOTE: If you do not receive a confirmation e-mail within minutes of your job application submission, please check your email bulk or spam folders.

Serving as the primary point-of-contact for all automotive service and repair matters, the Automotive Service Advisor's core responsibility is to listen and thoroughly understand customer problems, to arrange for an appropriate service level, and to set/manage expectations on the part of the customer and the technician(s) in terms of service delivery. 


The ideal Service Advisor has an unrestricted driver's license, a clean driving record, a strong mechanical aptitude, at least one year of dealer-level or large facility experience, post-secondary automotive training, certification by the National Institute for Automotive Service Excellence (or is willing to obtain certification), and a strong technical and customer service performance record.


  • Meets/greets customers in person or on phone
  • Arranges prompt and accurate diagnosis of reported problem
  • Makes best-value repair recommendations based upon nature of the problem
  • Manages delivery of required repair action by successfully setting and managing customer expectations
  • Maintains documentation, including PO, invoices, work orders, reports, etc.
  • Enforces organizational safety standards
  • Ensures appropriate parts inventory is maintained
  • Promotes a 'white-glove' environment to showcase the repair facility
  • Takes 'ownership' and accepts accountability for delivering outstanding service levels
  • Performs other duties as assigned

  • High school diploma or GED required; post secondary education or coursework desired
  • Certification through the National Institute for Automotive Service Excellence desired
  • One year of experience in a dealership or large facility repair organization
  • Broad scope of automotive mechanical/electrical knowledge
  • Verifiable customer service performance record and/or training required
  • Must have an impressive work-ethic
  • Neat, clean, and professional appearance
  • Must have an unrestricted driver's license and clean driving record

  • Attractive Work Schedule
  • Health Insurance
  • Holidays
  • Life Insurance
  • Vacation
  • 401(k)